Take 5 with…Scott McGoldrick

Welcome back to ‘Take 5 with…’, your chance to find out what it’s really like to work at NewDay. Today we’re talking to Customer Services Senior Associate, Scott, to get a glimpse of what goes on behind-the-scenes.

How long have you worked for NewDay?

I’ve now been at New Day for 1 year and 8 months.

How would you describe what you do at NewDay in one sentence?

I help our customers with any queries regarding their card and account.

Tell us about your proudest achievement or your most memorable day at NewDay.

I was really proud to achieve 3rd-best associate in Customer Services. But, the most memorable would be winning the 2nd prize draw for NPS because I won £300 worth of Love 2 Shop vouchers!

What does the NewDay Manifesto mean to you?

To me, the NewDay Manifesto is all about how we treat our customers, what is expected of us as associates, and ensuring we’re always striving for excellence.

The three best things about working at NewDay are…

  1. Knowing you’ve been able to help customers with any queries or problems they have.
  2. The training provided is excellent and gives you that extra bit of confidence when taking your first calls.
  3. The positive attitude in the workplace!

What’s the most interesting / exciting meeting in your diary this week?

Team meetings are always exciting as you get to raise any issues and also find out about how you’re doing both as an individual, and as a team. You’re also able to learn about any new developments within the business.

Tell us about the social side of NewDay — what’s your favourite event been?

The summer fete is usually one of the best events of the year. There are lots of games, prizes and a chance to socialise with everyone in the company, not just the people you work with everyday.

If you could do another job at NewDay for one day, what would you choose and why?

I would choose to work in the IT department to see exactly how the systems work and how much effort goes into making sure everything is up and running.