Up next we have Senior Operations Manager, Anna, talking us through her experience so far with New Day in our next edition of ‘Take 5 with…’!
How long have you worked for NewDay?
I’ve been at NewDay for almost a year now.
How would you describe what you do at NewDay in one sentence?
I manage the contact centre to ensure we’re delivering excellent client service, and that our staff are adequately trained, engaged and motivated.
Tell us about your proudest achievement or your most memorable day at NewDay.
This is quite personal, but I received some bad news about my father-in-law’s health on my first day with the company. Sadly, he passed away about a month later. I was naturally quite worried about how it would affect me, having just started a brand new job. However, I felt totally supported throughout, and was afforded respect and privacy despite my only having been with NewDay for such a short amount of time. The support from my colleagues and the rest of my team was heart-warming, and I’ll never forget it.
The three best things about working at NewDay are…
1. The people
2. The collaboration
3. The speed of work turnaround
What’s the most interesting / exciting meeting in your diary this week?
We’re having some focus groups to understand scores from our employee opinion survey, Pulse, and to plan actions.
Tell us about the social side of NewDay — what’s your favourite event been?
We try to keep our staff engaged and during Easter we ran an egg-decoration competition. It was a fun-filled day with some very imaginative entries… it made us realise how creative some of our team members are!
Tell us an interesting fact about yourself.
I once won a Radio Aire competition to go on a blind date along with 100 girls and 100 boys who I didn’t know, on an all-expenses paid trip to Ibiza for a full week….. let’s just say I grew up a lot after that trip!!!
If you could do another job at NewDay for one day, what would you choose and why?
I would love to shadow our CEO James for a day to understand what he does on a daily basis so that I could bring it to life with my team in the contact centre. I think this would help them to understand his role and the large impact it has on the company overall.
